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Newsletter.
Cycle Scheme
Cycle Hire - Devon

Returns.

Return Items

  • We will happily refund or exchange any item purchased on www.hotpursuit-cycles.co.uk.
  • We make no charge for returns - there is no restocking fee
  • We will credit full return postage costs up to £25, unless the item ordered is the wrong size or is deemed 'unsuitable'.
  • Returned goods must be unused and supplied with their original packaging
  • We cannot accept returns on clothing that has been personalised e.g. with name printing
  • All returns must have a completed returns form
  • We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds

If you have any questions please contact [email protected]

 

What do I do if an item is faulty when it's delivered?

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form and:-

1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage. 

2. If you requested us to despatch a replacement we will either,

If you paid for order by card through your Hot Pursuit Cycles account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement.
 

What do I do if an item fails once it's been used?

All goods supplied by Hot Pursuit Cycles are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure, giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.

Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form and:-

1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.

2. If you requested us to despatch a replacement we will either,

If you paid for order by card through your Hot Pursuit Cycles account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement.
 

Who pays the postage on returned Items?

If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.

If you return something due to it being faulty we refund up to £25 carriage. If your return exceeds this amount please contact [email protected] and we can arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.

We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

 

How quickly will Hot Pursuit Cycles process the return?

We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.

 

What happens if Hot Pursuit Cycles are out of stock of the replacement item?

If you paid for order by card through your Hot Pursuit Cycles account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.
 

How do I know if Hot Pursuit Cycles has processed my return?

By emailing us at [email protected]

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